Privacy Policy

This website is operated by One London Group (“we”, “us”). The data controller for personal information collected through this site is One London Group Limited, registered in England and Wales under company number 17139929, whose registered office is at 1 St Francis Road, Denham, Uxbridge, UB9 5JS.

Questions about this policy, or about how your information is handled, can be sent to [to confirm: data protection contact address].

We only collect personal information that you choose to give us. If you complete the enquiry form on this site, that is:

• Your name
• Your email address
• Your company name, if you provide one
• The enquiry type you select
• The content of your message

Our hosting provider also processes standard technical information, such as IP address and browser type, as part of delivering the site securely. We do not combine that technical information with enquiry data to build a profile of you.

We use the information you submit to respond to your enquiry and, where relevant, to pass it to the company within our group best placed to help. Our lawful basis for this is legitimate interests — specifically, responding to a request you have made of us — and your consent, which you give when you submit the form.

We do not use enquiry details for marketing unless you have separately asked us to, and we do not sell personal information to anyone.

Enquiries may be shared with the relevant business within One London Group. We also use service providers who process information on our behalf:

• Our website hosting provider, which serves this site
• Our email delivery provider, which transmits enquiry notifications to us

These providers act on our instructions. Where any processing takes place outside the United Kingdom, appropriate safeguards are required to be in place — [to confirm: confirm transfer mechanism with your adviser].

We keep enquiry correspondence for no longer than is necessary for the purpose it was collected, and for any period we are required to retain records. [to confirm: retention period for enquiry records].

Under UK data protection law you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to erase your information in certain circumstances
• Ask us to restrict or object to how we use your information
• Withdraw consent at any time, where we rely on it
• Ask us to transfer your information to another organisation, where applicable

To exercise any of these rights, contact us using the details above. If you are not satisfied with our response, you can complain to the Information Commissioner’s Office at ico.org.uk.

Enquiries submitted through this site are transmitted over an encrypted connection and handled on the server rather than in your browser. We take appropriate technical and organisational measures to protect personal information, though no method of transmission over the internet can be guaranteed to be completely secure.

We may update this policy from time to time. The date at the top of this page shows when it was last revised.